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Provider information and services
My Xpress
Luggage & cancellation policy
Luggage included
One piece of luggage up to 20kg is included.
Additional luggage
Additional luggage can be carried for an extra fee.
Luggage storage
Luggage is stored in the bus's undercarriage.
Cancellation Policy
Tickets are non-refundable but may be rebooked with a fee.
Refund
If My Xpress cancels a trip, a full refund is provided.
Pregnant on board
Pregnant passengers should ensure they are fit for travel.
Unaccompagned minor
Unaccompanied minors are not permitted to travel.
Amenities on board the bus
Toilets
My Xpress FAQs
Everything you need to know to travel with My Xpress: amenities, cancellation policy, luggage allowance and more
My Xpress buses do not offer accessibility features for passengers with reduced mobility.
My Xpress buses typically offer air conditioning and heating for passenger comfort.
Bikes are not allowed on My Xpress buses.
Children traveling with My Xpress typically require their own tickets, and discounts for children are often available, providing reduced fares for eligible age groups.
Pets are not allowed on My Xpress.
My Xpress does not offer WiFi on its services.
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