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station information and facilities
Birmingham New Street
Amenities at train station
information
Ticket Office Hours
- Mon - Sat: 05:15 - 23:00
- Sun: 07:30 - 23:00
Wifi
- Pay as you go Wi-Fi is available from Sky Wi-Fi The Cloud.
Lockers
- You can leave bags with Excess Baggage Co inside the entrance off Hill Street.
Shopping
- Type of shops available: Boots located on the main concourse, before the ticket barrier Camden Food located beyond the ticket barrier Costa located beyond the ticket barrier next to Platform 5b escalator Funky Pigeon located beyond the ticket barrier between Platform escalators 9-10 M&S Food located on the main concourse Mi Casa Burritos located beyond the ticket barrier next to Platform 9 escalator The Pasty Shop located beyond the ticket barrier next to Platform 7 escalator W H Smith located on the main concourse, before the ticket barrier
Parking
- Car Park: Short Stay Car Park
Dining
- All Bar One
- Leon
- Caffè Nero
- Five Guys
- Krispy Kreme
- The Pasty Shop
- Upper Crust
- Wasabi
- Starbucks
- Hotel Chocolat
Taxis
- Taxi: Taxis drop off with the 'drop & go' in the Hill Street entrance. The taxi rank is on Navigation Street (Stephenson Street / Victoria Square exit). For more information visit Traintaxi
- Accessible taxis: Taxis drop off within the 'drop & go' off the Hill Street entrance. The taxi rank is on Navigation Street (Stephenson Street / Victoria Square exit). All taxis are accessible with manual wheelchairs, most are accessible with electric wheelchairs. For more information visit Traintaxi
Accessibility
- Step-free access in the whole station and ramps available for train access. All platforms have elevators and escalators.
WC
- Toilets Location: Male, Female, Accessible and Baby Change facilities are available in all parts of the station. These are located between: Platforms 2 - 3a (Blue Lounge) Platforms 10 - 11a (Yellow Lounge) Platforms 10 - 11b (Red Lounge)
- National key toilets: Yes
- National key toilets location: Close to Platforms 1A and 12A and Platforms 10 and 11B
- Baby changing facilities: Yes
- Baby changing facilities location: Female toilets,Male toilets
Hotel
- Holiday Inn Birmingham City Center
- Premier Inn Birmingham City Center (New St Station)
- Radisson Blue Hotel, Birmingham
Lounge
- Waiting rooms location: There are two large seating areas beyond the ticket barrier between the escalators to platforms 5b and 8b. All platforms have waiting areas with seating
Ticket Office
- Mon - Sat: 05:15 - 23:00
- Sun: 07:30 - 23:00
Bike Parking
- Storage sheltered: Yes
- Storage CCTV: Yes
Information Desk
- In the middle of the station.
Public transport options for Birmingham New Street
- Bus lines: N5, N6, N8, 4, 9, 23, 45, 50, 61, X51, X70
- Train lines: West Midlands, CrossCountry, Avanti West Coast, Transport for Wales
- Onward travel information: There are nearby bus stops on Smallbrook Queensway and Hill Street Most buses are wheelchair accessible. ********************************************************************************************************** For information go to the local travel information office by the Stephenson Street entrance. Alternatively, visit Transport for West Midlands, or call 0121 214 7214.
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FAQ: Travel from Birmingham New Street (BHM)
Everything you need to know about Birmingham New Street (BHM): From location, transport connections, and amenities to safety, schedules, and nearby attractions—your complete guide to navigating the station with ease.

Birmingham New Street station offers step-free access throughout, with ramps available for train access, and all platforms are equipped with elevators and escalators.
Birmingham New Street is close to attractions such as the Bullring Shopping Centre, Birmingham Museum and Art Gallery, and the historic Birmingham Cathedral.
Car rental services available at Birmingham New Street include Avis and British Rental Car.
Birmingham New Street is located 0 km from the city center, indicating it is right in the heart of Birmingham.
To reach the city center from Birmingham New Street, you can take various bus lines, such as N5, N6, N8, 4, 9, 23, 45, 50, 61, X51, and X70, which have stops on Smallbrook Queensway and Hill Street. Alternatively, taxis are available at the 'drop and go' area in the Hill Street entrance or the taxi rank on Navigation Street by the Stephenson Street / Victoria Square exit. The train lines including West Midlands, CrossCountry, Avanti West Coast, and Transport for Wales also provide access to the city center.
The closest airport to Birmingham New Street is approximately 15 kilometers away.
Arriving at Birmingham New Street 15 to 30 minutes before your train's departure is advisable to allow time for navigating the station and any potential delays at the ticket barriers or platform announcements.
Birmingham New Street is located at Station Street, Birmingham, West Midlands, B2 4QA, United Kingdom.
Parking is available at Birmingham New Street through the Short Stay Car Park.
The train fare from Birmingham New Street to Birmingham Airport (via Birmingham International Station) typically starts at around £3.60 for a standard single ticket.
Birmingham New Street offers connectivity through various bus lines including N5, N6, N8, 4, 9, 23, 45, 50, 61, X51, and X70, as well as train services provided by West Midlands, CrossCountry, Avanti West Coast, and Transport for Wales. Nearby bus stops can be found on Smallbrook Queensway and Hill Street, and most buses are wheelchair accessible.
Safety at Birmingham New Street station during early morning or late evening is generally monitored by station staff and security, with CCTV surveillance in place to enhance passenger safety.
Yes, Birmingham New Street station has security measures in place and ticket checks are conducted to ensure passenger safety and compliance.
Yes, at Birmingham New Street, toilets, including male, female, accessible, and baby change facilities, are available in all parts of the station, located between Platforms 2 - 3a in the Blue Lounge, Platforms 10 - 11a in the Yellow Lounge, and Platforms 10 - 11b in the Red Lounge.
Wi-Fi is available at Birmingham New Street as 'Pay as you go' from Sky Wi-Fi The Cloud.
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