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Provider information and services
Horizon Fast Ferry
About
Horizon Fast Ferry, established in 2012, offers swift and comfortable ferry services between Singapore and Batam, Indonesia. Operating from HarbourFront Centre in Singapore to Harbour Bay Ferry Terminal in Batam, the company provides a range of travel classes, including Economy, Business, and VIP cabins, each designed to enhance passenger comfort. With a modern fleet and a commitment to safety and efficiency, Horizon Fast Ferry ensures a seamless travel experience for both leisure and business travelers.
Luggage & cancellation policy
Luggage included
Standard luggage allowance is included in the ticket price.
Additional luggage
Additional luggage may be subject to extra charges.
Luggage storage
Luggage storage is available onboard.
Cancellation Policy
Cancellation or changes to bookings cannot be done online; contact the call centre for alterations.
Pregnant on board
Pregnant passengers should consult their physician before travel and inform the carrier of their pregnancy status.
Unaccompagned minor
Children aged below 16 years without an adult companion are not eligible for online check-in.
Amenities on board the ferry
Wifi
Food sold onboard
A fully stocked snacks and drinks counter is available onboard.
Toilets
USB plugs
Accessibility
Passengers with special assistance and mobility needs must report to the operation counter at least two hours before departure.
Cabin reservation
VIP private cabins are available for booking.
Entertaiment on board
Quiet zone
Horizon Fast Ferry FAQs
Everything you need to know to travel with Horizon Fast Ferry: amenities, cancellation policy, luggage allowance and more
Yes, Horizon Fast Ferry is accessible for passengers with reduced mobility.
Boarding with Horizon Fast Ferry typically takes around 30 minutes, allowing time for passengers to check in and get settled before departure.
You can book a seat with Horizon Fast Ferry, which specializes in providing efficient ferry services.
Horizon Fast Ferry does not offer vehicle transport on their ferries; the service is limited to passengers only.
To board the Horizon Fast Ferry, passengers typically need a valid passport or an identification card, along with the ferry ticket purchased for travel.
Horizon Fast Ferry does not permit passengers to leave luggage in their vehicle during the trip; it must be brought on board the ferry.
Horizon Fast Ferry does not specifically advertise pet-friendly areas or cabins on their ferries, so it is advisable to check directly with the provider for the most accurate and current information regarding pet accommodations.
Pets are not allowed onboard Horizon Fast Ferry.
Yes, you can book a round-trip ticket with Horizon Fast Ferry.
Horizon Fast Ferry offers Wi-Fi on board for passengers.
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