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Provider information and services
King Express
About
King Express is a premium bus service provider operating in Southeast Asia, offering comfortable and reliable transportation across various routes. Their fleet includes private cabins, reclining seats, and amenities such as Wi-Fi, air conditioning, and USB charging ports. King Express operates numerous routes, including popular destinations like Hanoi to Sapa, Cát Bà to Hà Giang, and Ninh Bình to Hà Giang, with transparent pricing and multiple departure times to suit travelers' needs. The company is committed to passenger comfort and safety, ensuring a pleasant journey for all passengers.
Luggage & cancellation policy
Luggage included
Each passenger is permitted to carry luggage up to a maximum of 15 kg.
Additional luggage
Excess baggage beyond the 15 kg limit is subject to additional charges as per King Express rules.
Luggage storage
Luggage should be stowed directly in front of you, on your lap, or under a seat while the bus is in motion.
Cancellation Policy
Cancellation requests made 3 to 8 hours before departure are eligible for a 65% refund; 8 to 24 hours before departure for a 75% refund; more than 24 hours before departure for an 85% refund.
Refund
In case of service cancellation, King Express offers a full refund of the ticket as paid by the passenger.
Unaccompagned minor
Children under the age of 2 travel for free if accompanied by an adult or a minor who is at least 16 years of age or older and will not occupy a seat.
Amenities on board the bus
Seat reservation
Passengers must reserve a seat to obtain a discount for children under 2 years of age.
Toilets
Accessibility
King Express buses are accessible to passengers with mobility challenges.
King Express FAQs
Everything you need to know to travel with King Express: amenities, cancellation policy, luggage allowance and more
King Express buses are equipped to accommodate passengers with reduced mobility, ensuring accessibility during travel.
King Express buses are equipped with air conditioning to ensure passenger comfort.
Bicycles are not allowed onboard buses operated by King Express.
Children typically require their own tickets when traveling with King Express, but the availability of discounts for children varies and should be confirmed during booking for specific details.
Pets are not allowed on King Express services.
King Express does not have WiFi available on its services.
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