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Provider information and services
Horizon Ferry
About
Horizon Fast Ferry is a ferry service operating between Singapore and Batam, Indonesia, offering daily departures from HarbourFront Centre in Singapore to Harbour Bay Downtown in Batam. The company provides various classes of service, including Economy, Business, and VIP cabins, each designed to ensure a comfortable and efficient journey. With a commitment to safety and customer satisfaction, Horizon Fast Ferry aims to deliver a seamless travel experience for passengers.
Luggage & cancellation policy
Luggage included
One piece of standard luggage is included.
Additional luggage
Additional luggage may be allowed for an extra fee.
Luggage storage
Luggage is stored in the undercarriage compartment.
Cancellation Policy
Cancellation policies vary by ticket type and time before departure.
Refund
A full refund is provided if the bus service is canceled by the operator.
Pregnant on board
Pregnant passengers are allowed, but it is recommended to consult a doctor for long journeys.
Unaccompagned minor
Unaccompanied minors are not authorized to travel.
Amenities on board the bus
Toilets
Horizon Ferry FAQs
Everything you need to know to travel with Horizon Ferry: amenities, cancellation policy, luggage allowance and more
Horizon Ferry does not offer accessibility features for passengers with reduced mobility.
Horizon Ferry buses are equipped with air conditioning and heating to ensure passenger comfort.
Bikes are not allowed onboard buses operated by Horizon Ferry.
Children traveling with Horizon Ferry typically require their own tickets, but the provider often offers discounted fares for children.
For Horizon Ferry departures, it is generally advisable to arrive at the terminal at least 30 minutes prior to departure to ensure a smooth boarding process, as recommended on https://www.omio.com.
Pets are not allowed on Horizon Ferry.
Horizon Ferry does not offer WiFi service.
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