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Provider information and services
Bintan Resort Ferries
About
Bintan Resort Ferries (BRF) is a Singapore-based ferry operator established in 1994, providing regular and reliable services between Singapore and Bintan Island, Indonesia. The company currently operates a fleet of three catamaran ferries, each accommodating approximately 300 passengers. BRF offers an exclusive "Emerald Class" with expedited immigration clearance for premium passengers. In September 2025, BRF marked a significant milestone with the keel laying of three new 43-meter catamaran ferries, designed to enhance passenger comfort and environmental efficiency. These new vessels are expected to begin service in the second half of 2026, supporting the growth of Bintan Resorts as a premier holiday destination.
Luggage & cancellation policy
Luggage included
Standard luggage allowance is included in the ticket price.
Additional luggage
Additional luggage can be brought on board for an extra fee.
Luggage storage
Luggage storage is available on the ferry.
Cancellation Policy
Cancellations must be made at least 2 days before departure; fees may apply.
Pregnant on board
Travelers over 26 weeks pregnant require a medical certificate to travel.
Unaccompagned minor
Unaccompanied minors are allowed with appropriate documentation.
Amenities on board the bus
Wifi
Food sold onboard
Complimentary non-alcoholic beverages and snacks are provided during the journey.
Seat reservation
Reserved seating is available for an additional fee.
Toilets
USB plugs
Accessibility
Wheelchair accessible facilities are available on board.
Entertaiment on board
Quiet zone
Bintan Resort Ferries FAQs
Everything you need to know to travel with Bintan Resort Ferries: amenities, cancellation policy, luggage allowance and more
Bintan Resort Ferries buses are not accessible for passengers with reduced mobility.
Bintan Resort Ferries primarily operates ferry services and does not provide bus transportation, so details about air conditioning or heating are not applicable for their services.
Bikes are not allowed onboard Bintan Resort Ferries.
Children traveling with Bintan Resort Ferries typically require their own tickets, and the provider offers discounted fares for children.
It is recommended to arrive at the terminal at least 60 minutes prior to the departure of Bintan Resort Ferries to ensure a smooth boarding process. For booking tickets, visit https://www.omio.com.
Pets are not allowed on Bintan Resort Ferries.
Bintan Resort Ferries does not offer WiFi services on board.
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