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Provider information and services
Alibaba Express
About
Alibaba Express is a bus operator in Southeast Asia, offering comfortable and efficient travel options across Malaysia. Their fleet features air-conditioned buses with reclining seats, USB charging ports, and ample luggage space. Routes include major cities such as Kuala Lumpur, Johor Bahru, Melaka, Kuantan, and Penang, with travel times ranging from 2 to 5 hours. Passengers can conveniently book tickets online through platforms like Easybook and redBus, ensuring a seamless journey experience.
Luggage & cancellation policy
Luggage included
One standard piece of luggage is included per passenger.
Additional luggage
Additional luggage can be carried for an extra fee.
Cancellation Policy
Tickets are non-refundable and non-changeable.
Refund
A full refund is provided if the service is canceled by Alibaba Express.
Pregnant on board
Pregnant passengers are allowed to travel without specific restrictions.
Unaccompagned minor
Unaccompanied minors are not allowed to travel.
Amenities on board the bus
Toilets
Alibaba Express FAQs
Everything you need to know to travel with Alibaba Express: amenities, cancellation policy, luggage allowance and more
Alibaba Express buses are not accessible for passengers with reduced mobility.
Alibaba Express typically provides air conditioning and heating on their buses to ensure passenger comfort during the journey.
Bikes are not allowed on Alibaba Express buses.
Children traveling with Alibaba Express typically require their own tickets; however, discounts for children may be available, depending on the specific ticketing policies at the time of booking.
Pets are not allowed with Alibaba Express.
Alibaba Express does not offer WiFi services.
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